Work
Work
Case studies and projects from the operating line, where decisions meet operating reality: what the work required, what evidence could support, what changed, and what the experience taught me.
A way in
Recommended starts
Five ways to enter the work: place, public research infrastructure, evaluation, knowledge systems, and flow.
- From public data to usable evidence How one failed health-system profile became a research architecture for source acquisition, identity, governed interpretation, and publication. Read the case study
- Penn AQM Customer Service Workshop Evaluation A Penn Medicine case study of a customer-service workshop evaluated with Automated Quality Monitoring, matched comparison agents, and a quasi-difference-in-differences design. Read the case study
- The Assistant Had to Be Right A firsthand account of preparing Jefferson Health Plans' 2024–2025 plan materials for trustworthy GPT-4o retrieval across Medicare Stars Outreach and Product. Read the case study
- Walmart Oil Bay Time Study An early-career reconstruction of how an experienced Walmart Auto Care Center technician separated two kinds of vehicle work, and what that taught me about motion, tools, and flow. Read the case study
Complete archive
All Work
9 items, kept complete and intentionally quieter than the starts above.
Walmart Oil Bay Time Study An early-career reconstruction of how an experienced Walmart Auto Care Center technician separated two kinds of vehicle work, and what that taught me about motion, tools, and flow. Read the case study Jefferson Maps: Local Intelligence at Call Speed A no-PHI location-intelligence layer that turned dispersed practice information into a shared reference for live population-health outreach calls. Read the case study From public data to usable evidence How one failed health-system profile became a research architecture for source acquisition, identity, governed interpretation, and publication. Read the case study Penn AQM Customer Service Workshop Evaluation A Penn Medicine case study of a customer-service workshop evaluated with Automated Quality Monitoring, matched comparison agents, and a quasi-difference-in-differences design. Read the case study The Assistant Had to Be Right A firsthand account of preparing Jefferson Health Plans' 2024–2025 plan materials for trustworthy GPT-4o retrieval across Medicare Stars Outreach and Product. Read the case study Mailing a Kit Is Not Delivering Screening How a Jefferson outreach redesign connected an unfamiliar FIT kit in a patient's home to a valid result, diagnostic responsibility, and the next screening interval. Read the case study Designing the Message as Care How a Jefferson team treated patient communication as service delivery through a reusable Epic message system, visual assets, and a workflow staff could carry across care gaps. Read the case study School Telehealth as a Systems Engineering Problem An individual Johns Hopkins systems-engineering project for a hypothetical, non-emergency school telehealth coordination system built around authority, record custody, exceptions, and verification. Read the case study A Publication Needs an Operating System How AJHCS joined people, editorial authority, commercial evidence, capital, and code into a durable open-access publication. Read the case study